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Orders & Payment
Why didn't I receive a text with my payment link?
Why didn't I receive a text with my payment link?
Payment links are typically sent via text between 9:00 am and 9:00 pm EST. If you placed your order outside of these hours, the payment link will be sent when the team is available. If you still haven't received it, please check your phone's spam folder as the text may have been routed there. If the text link does not work, we can send an invoice to your email instead.
How do I change or cancel an item in a recent order?
How do I change or cancel an item in a recent order?
If you just placed the order, please reach out to us immediately, and we can cancel an item for you.
Can I return an item if I purchased the wrong product?
Can I return an item if I purchased the wrong product?
The company has been known to discuss returns of unopened items purchased accidentally (e.g., mistaking a Delta-8 product for a mushroom-infused product) via a phone call to finalize the process. Please contact us to discuss your specific situation.
My rewards points are pending. Can I still use a discount on my new order?
My rewards points are pending. Can I still use a discount on my new order?
If your rewards points are pending, go ahead and place your order. The team can manually apply the discount (e.g., $20 for 400 points) to your purchase.
Shipping & Delivery
NYC Delivery
NYC Delivery
- Browse our products online.
- Add your chosen products to your cart. (Sign in or create an account to earn loyalty points.)
- At checkout, choose delivery and enter your address. Orders placed before 1 pm in NYC qualify for same-day delivery.
- Once confirmed, your order will arrive within 60 minutes of your selected time slot. Please be home to receive it, or contact customer service if you can't be present.
- You must be 21 or older to order.
Shipping outside of NYC
Shipping outside of NYC
- Browse our products online.
- Add your chosen products to your cart.
- At checkout, check the box if you live outside NYC.
- After you order, we'll text you about delivery, payment, and age verification.
- Once paid, we'll ship your order—same-day if received before 1pm—and text you a tracking number.
- You must be 21 or older to order.
My rewards points are pending. Can I still use a discount on my new order?
My rewards points are pending. Can I still use a discount on my new order?
If your rewards points are pending, go ahead and place your order. The team can manually apply the discount (e.g., $20 for 300 points) to your purchase.
What is your cutoff time for same-day shipping?
What is your cutoff time for same-day shipping?
Our cutoff for same-day shipping is 1:00 pm EST. If your order is received after this time, it will ship the following business day.
How discreet is your packaging?
How discreet is your packaging?
Our packages are very discreet and should not be flagged by delivery staff.
I have an international phone number. Can you use it for delivery confirmation?
I have an international phone number. Can you use it for delivery confirmation?
Unfortunately, we are unable to use international cell numbers for our communication process. We will rely on the scheduled delivery time and may communicate via email when we are close to your location.
What if I need to reschedule a local delivery?
What if I need to reschedule a local delivery?
We require adequate notice for rescheduling deliveries as we are very busy throughout the day. Please contact us as soon as possible if you need to make a change.
What if my tracking number hasn’t updated?
What if my tracking number hasn’t updated?
Carrier tracking may take 24–48 hours to update. If there is no movement after that timeframe, please contact us so we can look into it.
What happens if my package is delayed or lost?
What happens if my package is delayed or lost?
If your package is marked as lost by the carrier or hasn’t moved for an extended period, please reach out. We will work with you on a resolution.
Product Information
Cannabis Edibles
How should I store my products?
How should I store my products?
Store all products in a cool, dry place away from direct sunlight. Keep out of reach of children and pets. Do not store in freezer.
What are cannabis edibles?
What are cannabis edibles?
Let's start simple. Edibles are food or beverage products infused with cannabis compounds, primarily THC or CBD. When you eat them, your body processes the cannabinoids through your digestive system instead of your lungs.
This changes everything about the experience. The onset time, the duration, the intensity. It's a completely different animal than smoking or vaping.
The key difference? When you ingest edibles, your liver converts THC into 11-hydroxy-THC, which is significantly more potent and crosses the blood-brain barrier more easily. That's why edibles feel stronger and last longer than other consumption methods.
Why do cannabis edibles take so long to kick in?
Why do cannabis edibles take so long to kick in?
Cannabis edibles must pass through your digestive system and liver before entering your bloodstream. This process takes 30 minutes to 2 hours depending on metabolism and stomach contents.
Can I speed up the onset time of cannabis edibles?
Can I speed up the onset time of cannabis edibles?
Taking edibles on an empty stomach can reduce onset time slightly, but the delay is inherent to how your body processes them. Patience is essential.
What should I do if I took too many cannabis edibles?
What should I do if I took too many cannabis edibles?
Stay calm, drink water, and find a comfortable place to relax. The effects will pass. CBD can help counteract THC if available. Time is the only real cure.
How should I preserve my cannabis edibles?
How should I preserve my cannabis edibles?
Keep them in a cool, dark place in their original packaging. Refrigerate chocolate products in warm weather. Always store edibles securely away from children and pets.
Why do cannabis edibles feel stronger than smoking?
Why do cannabis edibles feel stronger than smoking?
Your liver converts THC into 11-hydroxy-THC, which is more potent and crosses into your brain more effectively than regular THC from smoking.
Cannabis Flower
How should I store my products?
How should I store my products?
Store all products in a cool, dry place away from direct sunlight. Keep out of reach of children and pets.
What's the difference between regular flower and Reserve Collection?
What's the difference between regular flower and Reserve Collection?
Reserve Collection is grown exclusively in organic living soil without synthetic fertilizers. It's our premium tier with superior flavor profiles and effects.
Are smalls lower quality than regular-sized buds?
Are smalls lower quality than regular-sized buds?
No. Smalls come from the same plants and have identical genetics and potency. They're just smaller buds that develop lower on the plant.
How should I store my flower to keep it fresh?
How should I store my flower to keep it fresh?
Keep it in an airtight container away from light and heat. Proper storage maintains potency and prevents your flower from drying out.
Which strain type is best for beginners?
Which strain type is best for beginners?
Hybrids are usually the safest bet for newcomers. They offer balanced effects without being too intense in either direction.
How do you ensure consistent quality across batches?
How do you ensure consistent quality across batches?
Every aspect of our growing environment is monitored and controlled. We test soil, maintain precise temperature and humidity, and use the same proven genetics for predictable results.
Flower Strain Types
Flower Strain Types
Sativa Strains Need energy? Creative boost? Sativa flower is your daytime companion. These strains keep you functional and focused. I use them when I need to power through work without feeling sluggish.
Indica Strains End of a long day, your brain won't shut off, and you need actual rest. Indica strains are built for relaxation and sleep. No more staring at the ceiling for hours.
Hybrid Strains Can't decide? Hybrids give you the best of both worlds. Balanced effects that won't lock you to the couch or have you bouncing off walls. Most people actually prefer hybrids once they try them.
Concentrates
Do I need special equipment to use concentrates?
Do I need special equipment to use concentrates?
For dabbing, yes. You need a dab rig or e-nail. However, you can add concentrates to flower using regular pipes or joints without special equipment.
How much should I use for my first dab?
How much should I use for my first dab?
Start with a piece the size of a grain of rice or smaller. Wait 5 minutes before considering more. New users often need less than they think.
Why does my concentrate taste harsh?
Why does my concentrate taste harsh?
The temperature is too high. Lower your dabbing temperature or wait longer after heating. Optimal flavor comes from low-temp dabs between 500 and 600 degrees.
How should I store my concentrates?
How should I store my concentrates?
Keep them in airtight silicone or glass containers in a cool, dark place. Refrigeration extends shelf life. Avoid heat which degrades cannabinoids and terpenes.
What's the difference between solvent and solventless concentrates?
What's the difference between solvent and solventless concentrates?
Solvent-based uses chemicals like butane or CO2 for extraction. Solventless uses mechanical methods like heat, pressure, or ice water. Both are safe when properly made.
Vapes
How long does a vape cartridge last?
How long does a vape cartridge last?
A standard 0.5g cartridge typically lasts 75 to 150 draws, depending on your usage. Light users might get a week or more, while heavy users might go through one in a couple of days.
What voltage should I use for my vape?
What voltage should I use for my vape?
Start at 2.8V for the best flavor and smoothest vapor. Increase gradually if you want bigger clouds. Higher voltage produces more vapor but can burn terpenes and create a harsh hit.
Why does my vape taste burnt?
Why does my vape taste burnt?
Burnt taste usually means your voltage is too high or the cartridge is nearly empty. Lower your voltage setting, or the wick is exposed and burning.
Are disposable vapes worth the extra cost?
Are disposable vapes worth the extra cost?
For convenience and travel, yes. For regular daily use, 510-thread cartridges with a rechargeable battery are more economical and environmentally friendly.
How should I store my vape cartridges?
How should I store my vape cartridges?
Store upright in a cool, dark place. Avoid extreme temperatures, which can cause oil to leak or terpenes to degrade. Never leave vapes in hot cars.
Pre-Rolls
How should I store my pre-rolls?
How should I store my pre-rolls?
Keep them in an airtight container in a cool, dark place. Avoid humidity which can cause mold or make them difficult to light. Proper storage maintains freshness for weeks.
Why do some pre-rolls burn unevenly?
Why do some pre-rolls burn unevenly?
Uneven burning usually means inconsistent packing density or low-quality flower with stems. Premium pre-rolls with proper construction and quality flower burn evenly from start to finish.
What's the difference in potency between standard and infused pre-rolls?
What's the difference in potency between standard and infused pre-rolls?
Standard pre-rolls typically contain 20 to 30 percent THC. Infused options range from 35 to 50 percent or higher due to added concentrates or kief coating.
How long does a pre-roll stay fresh?
How long does a pre-roll stay fresh?
Properly stored pre-rolls maintain quality for several weeks to a few months. Over time, terpenes degrade and potency drops slightly, but they remain usable much longer than that.
Can I relight a pre-roll after it goes out?
Can I relight a pre-roll after it goes out?
Yes, pre-rolls can be extinguished and relit multiple times. Use the filter to gently tap out the cherry, then store it safely until you're ready to finish it.
Mushrooms
What's the difference between microdosing and macrodosing?
What's the difference between microdosing and macrodosing?
Microdosing uses sub-perceptual amounts for daily wellness without psychedelic effects. Macrodosing produces full psychedelic experiences for deeper therapeutic work.
How should I store my mushrooms?
How should I store my mushrooms?
Keep them in an airtight container in a cool, dark place. Properly stored dried mushrooms maintain potency for months to over a year. Do not store in the freezer.
Can I build tolerance to psilocybin?
Can I build tolerance to psilocybin?
Yes, tolerance develops quickly but resets within a few days. This is why microdosing schedules include rest days between doses.
Which strain should I start with?
Which strain should I start with?
Golden Teacher is ideal for beginners due to moderate potency and gentle effects. Start with lower doses regardless of strain choice.
Contact Information
How can I speak to a human or find a direct phone number?
How can I speak to a human or find a direct phone number?
Email us at friends@edendirect.com or contact us at 332-215-7334 9am - 9pm EST.
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